FAQ

Contact Information

Store name: Williams Mode

Company name: Retail Premium Service WWSE Inc.

Company address: 30 N Gould St, Sheridan, WY 82801, USA

Warehouse address: 3856 Coffeen Ave, Sheridan, WY 82801, USA

Business number: 2025-001703259

Email: support@williams-mode.com

Phone: +1 765 439 6465

Welcome to the Williams Mode Frequently Asked Questions (FAQ) Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Please note the following estimated delivery timelines:

• Processing Time: 2–3 business days (Monday to Friday)

• Transit Time: 4–9 business days (Monday to Friday)

• Total Delivery Time: 6–12 business days

Delivery times are estimates and may be affected by carrier delays or extreme weather conditions. For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?
Answer: Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy.

Question #3: Where is Williams Mode located?
Answer: Williams Mode is a US-based men's coats and outerwear brand. We proudly offer a curated selection of high-quality men's coats, with shipping available exclusively within the United States.

Question #4: What if I receive a defective product?
Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 60 days. For more information, see our Return Policy.

Question #5: Can I cancel my order after it’s placed?
Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

Question #6: What is your return policy?
Answer: We have a simple and hassle-free return process with a 60-day return window. For complete details, please visit our Refund & Return page.

Question #7: When will I get my refund after returning a product?
Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund & Return Policy. for more details.

Question #8: Do you offer any warranties or guarantees on your products?
Answer: Yes, we provide a 60-day warranty on all purchases. For more information, please refer to our Refund & Return Policy.

Question #9: How can I contact customer support?
Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@williams-mode.com.

Question #10: Do you ship internationally?
Answer: No, we currently ship exclusively within the United States.

Question #11: Do you have a physical store location I can visit?
Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

Question #12: Can I place a bulk order for my business or organization?
Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #13: What is the process for exchanging a product?
Answer: For detailed information about product exchanges, please refer to our Refund & Return Policy.

Question #14: How can I track my order?
Answer: You can track your order through the Track Order page on our website.